All sales are final. We accept returns for refund or exchange, for items damaged in transit.
To be eligible for a refund or exchange, please email us at firstname.lastname@example.org to alert us of the damage, then return the damaged item to us and include your order number (if known) and your full name, with instructions for exchange. Typical turnaround time for exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and we will do our best to accommodate your request. We recommend that you use a shipping service that has a package tracking service available.
Upon receipt of the damaged item we will ship out a replacement, if available. We will also send you an email to notify you that we have received your returned item. If a replacement is not available and the original purchase was made with a credit card, we will credit the credit card or original method of payment for the returned item(s) upon receipt and confirmation of their condition. Shipping charges are not refundable.
If you have paid by credit or debit card and you haven’t received a refund yet, please verify with your financial institution that the refund has not posted to your account. If your refund has not posted then contact your credit and/or debit card company as there may be a waiting period before your refund is officially posted. If your payment was made by check or money order, we will issue a refund by check and send the refund to the address listed on the original sales receipt. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com and we will investigate the matter further.
If you have purchased a Two Winey Ladies item through a retailer, check the store's return policy. Most retailers honor returns and exchanges for damaged items. If there is an issue, feel free to contact us at firstname.lastname@example.org and we will do our best to help.
If you have any questions, please contact us at email@example.com.