Frequently Asked Questions

Q: How do I clean my Two Winey Ladies glass items?

A: All glass items (except engraved glass items: see below) are to be hand-washed only with a soft cloth or slightly damp cloth to remove any debris that has accumulated.

Engraved glass items are dishwasher safe and can be hand-washed or run through a dishwasher cycle.          

 

Q: Can I still order an item that is shown as "Sold Out"?

A: Yes, all of our products on this site are available for purchase. All of our products are hand crafted and we do keep many of our items in stock, however in the event that an item is listed as "Sold Out" ,we will make one specifically per your request. Please allow 5- 7 business days for us to complete your order before shipping.

 

Q: How do I place a custom order for an item not listed on this site?

A: Simply fill out the form on our "Contact" page and submit it to us. We will review your custom order request and contact you to let you know if we can create what you are looking for.

 

Q: What is your return policy?

A: All of the information about our Return Policy can be found here or by selecting the Return Policy link at the bottom of each web page on this site.

 

Q: When will my order ship?

A: Most orders are shipped within two (2) business days from the time the order was successfully placed. Custom orders are shipped within 5 - 7 business days after an order was successfully placed. However, these times may change during certain periods of the year. Either way you will receive an email correspondence explaining what stage your order is in.